Customer Service Consultant

Customer Service Professional (Banking Sector) Role Overview: We are seeking a customer-oriented Junior Customer Service Professional to join our client in the banking sector in Helsinki. In this role, you will provide multi-channel customer service, support sales activities, consult internal colleagues on savings and life insurance matters, and handle customer complaints and regulatory inquiries. Key Responsibilities: Provide multi-channel customer service and actively support sales activities. Consult internal colleagues regarding savings and life insurance matters. Handle customer complaints and regulatory inquiries in accordance with applicable requirements. Key Requirements & Qualifications: At least 1 year of experience in the financial or insurance sector, in customer service roles or equivalent. Fluent Finnish and English language skills (proficiency in Swedish is a strong advantage). Customer-oriented approach, strong problem-solving skills, and flexibility in changing work situations. Knowledge of insurance and savings products is considered an advantage. Assignment Details: Start Date: November 10, 2026 Duration: 12 months (initially 6-month contract) Location: Helsinki (3 days per week mandatory on-site; 50% remote) Allocation: 100% (38 hours/week) Employment Business: Recann is the employment business for this specific role. If you are interested, or you know someone that could be, please reach out and we can arrange a time to speak soon?