ICT Support

We are looking for an ICT Support to join our Service Desk team on a fixed-term basis (parental leave cover). In this role, you will be responsible for providing internal IT support services and continuously improving the usability of technology for our employees. At ALM Partners, we work with modern technologies and often have the opportunity to test new solutions before they are rolled out to end users. Our technology stack includes Microsoft 365, Azure cloud platforms, and the Atlassian product suite. What You’ll Do Provide internal IT support and Service Desk services for employees Manage and support end-user devices, software, and user accounts Troubleshoot and resolve technical issues across various platforms and systems Contribute to the development and continuous improvement of internal ICT services Support Microsoft 365 and Azure-based environments Participate in implementing and testing new technologies and services before deployment Help maintain documentation, processes, and knowledge bases Collaborate with colleagues and external partners to ensure smooth IT operations What We’re Looking For Previous experience in IT support, end-user device management, or customer service Ability to document work and communicate effectively in both Finnish and English Interest in developing your skills and taking on increasing responsibility in customer-facing support roles A self-driven, reliable, proactive, and collaborative approach to work Experience with Microsoft 365 and Azure cloud platforms, particularly identity and access management Relevant possible Microsoft certifications related to Azure Infrastructure or Microsoft 365, such as AZ-900, AI-900, SC-900, or AZ-104 Someone who is proactive, eager to learn, considerate of others, and naturally easy to work with Nice to have Experience with maintaining and developing corporate network infrastructure in a secure manner Experience with or strong interest in, Microsoft 365 security and compliance tools Experience with the Atlassian platform, including its administration and development What we offer A growing, profitable, and stable company, largely owned by it's employees, operating in an expanding market Supportive work culture with a strong sense of community Comprehensive benefits, including occupational health and dental care, sports, culture and lunch benefits, as well as extensive insurance coverage Continuous learning, such as access to Coursera, support for certifications and professional development Hybrid working environment, offering flexibility and trust in how and where you work The compensation range for this role is 3150-3700 EUR, depending on seniority. In addition to base salary, we offer annual bonuses and a yearly-renewed Partner program. The role is fixed-term until 31.1.2028, with permanent possibility - as our business continues to grow, we expect there to be opportunities to continue beyond 2028, too. Preferred start date is November 2026 (exact start date agreed separately). Interested? Apply now! We’ll review applications throughout the application period and get in touch with you as soon as possible.