Customer Support Specialist (Finnish Speaking, Relocation to Malta)

Customer Support Specialist (Finnish Speaking, Relocation to Malta) Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact Location: Malta Workplace: Hybrid in Malta Salary: Up to €30k + Relocation to Malta package Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team What You Bring: 1+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency What’s in It for You? 💰 Salary up to €30K 🎉 Quarterly team events and weekly company socials 🏡 Hybrid work setup with home-office allowance 🏥 Private health insurance