Customer Success Manager

Meet Sievo! We’re Sievo – the leading procurement analytics SaaS company from Finland. We help the largest companies in the world to generate cost savings, understand their procurement data, make data-driven decisions, reduce emissions, drive supply chain resilience, and beyond. Each year, we process spend equivalent to 2% of the global GDP. Pretty cool, right? If building strong relationships and driving customer success in a global environment makes you tick, we might just be the perfect match! As our new Customer Success Manager , you’ll have the opportunity to have true impact. You will be providing world-class product support while nurturing lasting relationships across our growing international customer base that includes customers such as Deutsche Telekom, Carlsberg, Mondelez and many more. You’ll be joining our Customer Success team right here in Helsinki, where we’re passionate about data, analytics, and – most importantly – bringing tangible value to our customers. Your mission as a Customer Success Manager You’ll guide customers through their procurement analytics journey, helping them turn our insights into real business outcomes. You won't be sitting behind the data, but acting as the trusted expert our customers turn to for advice and direction. As a CSM, you will: Act as a go-to contact: Act as your dedicated customers’ closest point of contact, drive well-organized and effective customer encounters, and activate and monitor your customers to ensure optimal user adoption. Own the customer journey: Build an overview and take ownership of your customers’ journey at Sievo by staying on top of all ongoing client activities. You coordinate and drive changes, flag issues and act as a project manager for development projects. Advise your customers: Help clients’ Procurement, Finance and IT functions get the most out of Sievo’s software by finding solutions for their business and procurement analytics needs. Support onboarding: Manage client onboarding processes and deliver user trainings to support customers get maximum value from our application insights. Collaborate closely with Sievonians: Work with Key Account Managers to develop strategies that ensure client satisfaction, growth and retention. You’ll optimize customer processes, analyze client health, and identify upsell opportunities while ensuring customers’ business context and requirements are shared with the wider team as well. What We’re Looking For A relationship builder: You have experience managing or working closely with customers, and know how to build great, long-lasting relationships, thriving to exceed expectations. Prioritization and organizational skills: You have an organized and structured way of working; you love deadlines and keeping track of things! You’re not afraid of taking strong ownership of a wide range of tasks, including driving customer actions internally or prioritizing tasks of supporting teams. Impactful communication: You have fluent communication skills in English and excellent presentation skills – your communication is clear, interactive and emphatic. You can communicate complex things in a simple manner with the global Sievo teams, your clients and other stakeholders. Resilience and adaptability: You stay calm in a fast-moving environment, adapt easily to change, and are comfortable navigating ambiguity. Analytical mindset: You have an analytical mindset and the ability to work with large data sets. You’re a fantastic problem solver, doing whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative. What We Also Appreciate Prior experience or understanding of procurement, supply chain or finance domains, along with experience in the SaaS industry with moderately complex products would help you make a flying start! We work in English, but ability to hold discussions in other languages, such as French or German, is considered as an advantage. Experience in using or configuring BI tools, such as PowerBI, Tableau or QlikSense, and the ability to understand how analytics are built. What Awaits You At Sievo You’ll partner and work directly with high profile executives from Fortune 500 companies. A team of 40+ nationalities, so you’ll have the possibility to work with an international group of great people with diverse backgrounds. Sievonians are ambitious, yet kind and supportive – you’ll be challenged to grow, backed to succeed and never left to figure it out alone. Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility. One of the coolest offices in the heart of Helsinki, or if you prefer, a flexible hybrid working model. We also provide all essential tools to work remotely. Awesome perks including a mobile phone connection, home internet plan, equity program, referral bonus, extensive healthcare and many more! This is a full-time position and the salary ranges from 3900 to