Customer Success Manager

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the team You'll be joining a small, high-leverage team, DashOS, inside Wolt’s organization, run like a startup, backed by a company that operates across dozens of markets. Think small team, big mandate: no layers, no bureaucracy, just a tight group building something from scratch with real resources behind it. We partner directly with our most strategic merchants - operators running multi-location businesses - and we own making them successful. The work is high-touch, data-driven, and deeply cross-functional. We sit at the intersection of operations, product and sales, and we care as much about revenue outcomes as we do about product feedback and customer health. About the role This is not a relationship-management job. It's a generalist customer success role for someone who wants real ownership of a book of strategic merchants - their growth, their health, their voice inside Wolt. You'll build the playbook that grows their business with us, not follow one that already exists. The bar is high -  we want someone who can walk in and earn credibility with multi-location operators from day one. In this role you will Own a portfolio of strategic merchant accounts.. Run the cadence, build the trust, become the person your merchants pick up the phone for. Drive real, measurable revenue growth through sharp, contextualized recommendations - promotions, marketing campaigns, channel optimization, expansion strategy. Protect account health before it's a problem. Proactive, data-driven monitoring. Spot risk early, act on it fast. Turn merchant feedback into product change. Capture it, find the patterns. . Partner cross-functionally across Sales, S&O, Launch, Support, Engineering, and Product to keep work moving across teams. Use and improve a heavily AI-augmented operational toolkit. We move quickly because we automate aggressively. Help shape the function. The team is still taking form, and early hires will have real influence over how it's built. Our humble expectations You have 3-5+ years of experience in customer success, strategic account management, or another customer-facing role at a B2B company. Knowledge in digital marketing is a plus. Demonstrated comfort with data - spreadsheets at scale, dashboards, and a strong instinct for spotti