Customer Success Manager

Why now Companies are building their sales and marketing workflows on incomplete information. We've spent a decade building and classifying 30 million pages of Nordic business data. But having clean information is just the start. Making it work in their processes and matter to their business is the real challenge. That's where you come in. We're looking for a business-savvy, forward-looking Customer Success Manager who learns fast. Start as soon as possible. Q4 is peak season: companies are reviewing the year, making budget calls, planning ahead. You'll jump into real conversations from day one. That's where the actual learning happens. The role You work with roughly 120 mid-market customers. This isn't account management. It's about being a thought partner who helps them actually get value from Vainu. They bought Vainu because they have a specific problem they want to solve. Your job is helping them out to do that. That means Understand what they actually need. What did they buy Vainu for? What's the pain they're trying to fix in their revenue process? Help them think it through. Work with them to identify which parts of their workflow are worth automating and where Vainu's data creates real value. Often this means helping them see opportunities in their own internal processes. Steer and inspire. You're not just checking in on your customers, but actively helping them imagine what's possible when they combine Vainu's data with their expertise. Showing them how other customers are using Vainu in interesting ways. Hold them accountable (and yourself too). Getting value from Vainu usually requires work from both sides. Sometimes it's changes they need to make, and sometimes it's work we need to do. You help drive forward that partnership. Here's the reality: you don't have 120 equal relationships. You need to be smart about where you spend time. Look at the real value each customer is getting from our data. Focus your energy on conversations that make a difference. You need business sense and the ability to have honest conversations about what it actually takes to succeed. What We Need From You Experience: 1–2 years of Customer Success in a high-churn, high-growth SaaS environment where you had to fight for retention and prove value. Or equivalent: someone from a broader TAM SaaS business who's learned to be scrappy and resourceful with a large customer base. You have a track record of hitting retention targets and growing accounts in competitive conditions. Tech mindset: You build things to save yourself time: agents, automations, whatever works. You constantly ask: Am I actually adding value here, or could a machine do this? You understand CRMs (HubSpot, Salesforce, Dynamics, Pipedrive) and how RevOps works. You're genuinely curious about how data flows through a customer's workflow, and you're not afraid to tell them "here's what I'd try". Communication: Native-level Finnish, solid professional English. Swedish or another Nordic language is a plus. Mindset: You care about NRR. This means both helping customers grow their business and making sure they actually get results from Vainu. You measure success by their outcomes. What We Offer Base salary: EUR 3,300–4,000 / month (depending on experience) Commission: Based on the portfolio size and the net retention rate per quarter. On-target commission is approximately EUR 3,000–4,500 / quarter. Location: Helsinki (Siltasaarenkatu 8–10, Hakaniemi). Hybrid: in-office 2–3 days a week after a 6-month onboarding ramp. The team You'll join the customer success team in Helsinki. We're a growing crew supporting some really interesting Nordic companies on their AI and data strategies. We have strong momentum: the best Nordic company data, integrations are working, the product is solid. You're not joining to fix things. You're stepping in because the foundation is strong and our customer base is actively building on it. How We Hire Screening call with me (Pauliina, HR) Interview with Sini (CS Team Lead) and Anne (VP Customer Success) Personality and logic test online Business case with our commercial team Reference check and offer About 2 weeks from start to finish. We read every application personally. Your CV tells us what you've done. We'd also like to understand why you want to join Vainu. A short message, a video, a phone call, whatever works for you. Explain what draws you to us. That makes a real difference when we're screening.