Account Manager - SMB

Do you enjoy building strong customer relationships and helping SMB organizations grow through innovative technology solutions and strategic partnerships? Are you motivated by expanding existing accounts, winning new business, and identifying opportunities to create long-term value for your customers? Are you looking for a role where you can grow your career with the support of a global market leader in a collaborative environment? Practical Information : Location: Helsinki, Finland | Work Arrangement: Hybrid | Reports to: Director of Commercial Sector | Visa Requirements: Valid working visa for Finland | Language Requirements: Full proficiency in English and Finnish , written and verbal As our new Account Manager, you will be responsible for growing and developing a portfolio of small and medium-sized busine ss (SMB) customers across Finland by building strong relationships and identifying new business opportunities. While focusing primarily on managing and expanding existing customer accounts, you will also drive customer acquisition, positioning relevant SoftwareOne solutions and services to meet evolving business needs. Through proactive customer engagement, you will uncover opportunities for cross-selling and upselling, helping customers maximize value while supporting SoftwareOne's continued growth in the SMB market. Key Responsibi lities Manage and grow a portfolio of SMB customers, with a primary focus on developing and expanding existing accounts while building new customer relationships Build trusted relationships with business decisionmakers and executives to understand their needs and position relevant SoftwareOne solutions and vendor offerings Identify and drive upselling and cross-selling opportunities across the SoftwareOne portfolio within both existing and new customer accounts Develop and execute targeted sales strategies aligned with customer industries and business priorities to accelerate growth and expand market presence Job Requirements Proven experience in B2B sales, account management, or business development within the IT industry U nderstanding of cloud technologies, software solutions, or technology services sales is a plus Experience working with customers in the Finnish corporate or SMB market is an advantage Curiosity, adaptability, and a passion for learning in a fast-paced and continuously evolving technology landscape A self-driven, customer-focused, and results-oriented mindset with a strong entrepreneurial approach Excellent communication, relationship-building, and negotiation skills, with the ability to engage effectively with stakeholders at all levels What we offer Upskilling opportunities through certifications and training Regular social and team events in a collaborative, supportive culture A communal environment with a strong focus on teamwork Independence and autonomy in how you approach your work Well-being support through ePassi (lunch, sport, culture, commute, health, etc.) and gym access Additional benefits including health insurance and contributions to internet and phone costs Company description SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.