ServiceNow Developer

ServiceNow Developer – Employee Portal Transformation: Seniority Level: Senior (5+ Years Experience) Location: Helsinki, Finland Work Model: Hybrid (50% Remote / 2–3 days per week on-site in Helsinki) Assignment Period: 01 Sep 2026 – 31 Jul 2027 (Approx. 11 Months, with potential extension) Allocation: 100% (Full-Time / 37.5 hours per week) Language Requirement: Fluent English (written and spoken) About the Role: - We are seeking a ServiceNow Developer to drive a major Employee Portal Transformation for an enterprise client based in Helsinki. - In this role, you will lead technical development across ServiceNow Employee Center / Service Portal, streamline the Service Catalog and automated workflows, and optimize user experience (UX) performance. - You will play a pivotal role in modernizing internal employee interactions and service delivery. Key Responsibilities: - Portal Development: Design, configure, and develop the ServiceNow Employee Center and Service Portal interfaces to elevate employee experience. - Workflows & Automation: Implement modern Service Catalog items and automated business logic using Flow Designer and custom workflows. - Conversational AI & Search: Configure and tune ServiceNow Virtual Agent and AI Search to improve self-service accuracy and ticket deflection. - System Optimization: Optimize ticket creation flows, script server/client-side functionality, and enhance overall UX and platform performance. Candidate Profile & Requirements: Must-Have Qualifications: - ServiceNow Experience: 5+ years of dedicated ServiceNow development experience within enterprise environments. - Portal Expertise: Deep technical hands-on experience with Employee Center and Service Portal. - Workflows & Catalog: Advanced expertise in Service Catalog design and Flow Designer / workflow engines. - Development Skills: Solid JavaScript and server/client-side scripting capabilities. - Enterprise Delivery: Proven track record in large-scale enterprise platform implementations. Nice-to-Have Skills: - Hands-on experience with ServiceNow Virtual Agent implementation. - Knowledge of AI Search and relevancy tuning. - Familiarity with UI Builder and the Next Experience framework. - Official ServiceNow Certifications: Certified System Administrator (CSA) or Certified Application Developer (CAD). If you are interested, or you know someone that could be, please reach out and we can arrange a time to speak?