Customer Service Specialist, Efla – Porvoo

Tiivistelmä työpaikkailmoituksesta: You will manage end-to-end customer orders, monitor deliveries and prepare export, shipping and invoicing documentation while coordinating with customers, sales, production and logistics. The role requires fluent English and office-based work in Porvoo with limited remote possibility after onboarding, and it is a full-time permanent position through Academic Work starting as soon as possible. Preferred qualifications include studies or experience in business, logistics or international business, previous order handling or ERP experience, and Finnish skills as an advantage. Efla offers an international, growing environment with opportunities to develop specialist skills in international customer service, order management, export and supply chain. Tämä tiivistelmä on luotu tekoälyn avulla. Do you want to work in an international role combining customer service, order handling and supply chain coordination? Efla Oy is looking for a Customer Service Specialist to join its growing team in Porvoo, supporting global customers and order deliveries. About the role Efla Oy, part of the Ensto Group, is an international company based in Porvoo and specialized in airfield lighting solutions. The company’s business has grown strongly in recent years, and we are now looking for a Customer Service Specialist to support Efla’s increasing order volume, international customers and the smooth handling of orders from start to finish. In this role, you will not be working in traditional inbound or outbound customer service. Instead, you will be responsible especially for order handling, order deliveries, export documentation, invoicing and shipping documents. You will work in an important role between customers, sales, production, logistics and the internal customer service team. The role is well suited for someone with a background in business, logistics, international business or a similar field, who has strong English skills, good ability to work under pressure and a desire to develop in an international order delivery environment. Previous experience in order handling, customer service, export, logistics or ERP systems is considered an advantage, but the most important things are the right attitude, willingness to learn and the ability to take initiative. What we offer Efla offers you the opportunity to become part of an international, growing and hands-on company where you get to see the full order delivery chain as a whole. In this role, you will have the opportunity to develop your skills in areas such as: international customer service order handling and order management export documentation and shipping documents invoicing and the use of ERP systems cooperation between production, logistics and sales working with global customers and different cultures This is a great opportunity for someone who wants to grow into specialist roles in customer service, supply chain, export, sales support or international business. Work tasks As a Customer Service Specialist, you will be responsible for the smooth processing of customer orders and the progress of deliveries. In practice, your work begins once sales has agreed on the order with the customer. After that, you ensure that the order proceeds correctly in the systems, production, delivery and documentation. The role includes a lot of email communication with international customers, as well as internal communication with sales, production and logistics partners. Since the customers are international and the orders can vary significantly, the role requires a strong ability to understand the bigger picture, use common sense and solve situations case by case. processing and managing customer orders from start to finish monitoring and coordinating order deliveries communicating with international customers, mainly by email cooperating with the sales team, production, logistics and customer service team preparing export documentation and shipping documents handling invoicing-related tasks using the ERP system and other internal systems resolving questions related to deliveries, schedules and customer cases solving different customer cases and order-related issues We are looking for you who has We are looking for a person who is interested in international customer service, order handling and supply chain coordination. You may be a recent graduate or at the beginning of your career, or you may already have previous experience in similar tasks. We hope you have: fluent English skills, as customer communication is mainly in English readiness to work mainly from the office in Porvoo previous work experience in customer service, order handling, sales support, logistics, export, invoicing or supply chain-related tasks ability to understand broader processes and move things forward in a structured way a proactive and flexible working style good problem-solving skills and practical thinking ability to work in a busy and changing environment good cooperati