Order to Cash Process Lead

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. Our values – Always Safe, Customer at Heart, Stronger Together – guide us in everything we do. Finnair Business Services Ltd belongs to Finnair Group. We offer financial, digital, and customer support services to group companies. Our desire is to provide high-quality service, support the development of our employees, and through this contribute to the achievement of company goals. We are looking for Order to Cash (O2C) Process Lead to join our team at Finnair Business Services, Tartu. Are you passionate about developing finance processes and turning complex business needs into efficient, practical solutions? Would you like to take process ownership and work across Finance, business and technology to drive meaningful improvements? In this role, you will take an important part in developing Finnair’s Order-to-Cash process within Finance and strengthening end-to-end ways of working across different business areas. You will work closely with Finance, business units, Digital/IT and other partners to ensure efficient and standardized processes, reliable controls and continuous development across the Order to Cash value chain. The role reports to the Director, Finance Development. Main responsibilities: Own, standardize and continuously develop Finance-owned parts of the O2C process and support stronger end-to-end process ownership with the business Identify and lead process improvement and transformation initiatives, translating business needs into Finance and system requirements Develop the O2C roadmap together with key stakeholders and support the delivery of initiatives within agreed scope, timeline and budget Act as a key Finance counterpart for revenue processes and support business units in developing revenue processes, controls and ways of working Develop O2C governance, documentation and performance management, including KPIs, risk mitigation and key controls Work closely with Business Owners and Digital/IT on system development, integrations and application lifecycle topics Promote automation, AI and data-driven ways of working to improve efficiency, cash flow and controls. You will succeed in this role if you have: A relevant degree in Finance, Accounting, Business, Technology or a related field Approximately 3–4 years of relevant experience in Order-to-Cash, finance process development, transformation, auditing, process ownership or a comparable area Good understanding of O2C-related processes such as contract-to-bill, billing, revenue recognition and collections Experience working with ERP and related systems, such as SAP and billing or revenue systems Strong analytical and problem-solving skills with a data-driven mindset The ability to translate business needs into clear process, control and system requirements Strong stakeholder management, communication and influencing skills, and the confidence to work across business and technical teams The ability to work independently and drive change in a cross-functional environment Fluent English skills Knowledge of the aviation revenue and distribution ecosystem is considered an advantage. We offer: Opportunity to work in an international company Personal development and career opportunities Flexible ways of working 4-month Induction Program for new employees Wellness compensation Flight benefits for leisure travel. We are filling a full-time permanent position in our Tartu office. If you found the role interesting, submit your application by 19 th of November 2026. Please note that eligibility to work in Estonia/EU is required for this position. If you need any additional information or have questions, please contact [email protected] Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.