Service Now Technical Lead

Job Title: Technology Lead – ServiceNow Location: Helsinki, Finland Experience: 5–7 years Work Model: Hybrid On-call Support: Participation in 24×7 on-call support Job Description We are looking for an experienced Technology Lead – ServiceNow to support ServiceNow administration, application development, integrations, and IT service management processes. The ideal candidate should have hands-on experience in ServiceNow development, customized instances, CMDB, and translating business requirements into technical solutions. Mandatory Skills ServiceNow Administration and Application Development ServiceNow Certified System Administrator (CSA) or Application Developer certification ServiceNow scripting using JavaScript Flow Designer and workflow development ServiceNow integrations Service Portal development Configuration Management Database (CMDB) Domain-separated ServiceNow environments IT Service Management (ITSM) and Customer Service Management (CSM) SQL and database fundamentals Key Responsibilities Develop, configure, and maintain ServiceNow applications and solutions. Create and maintain scripts, flows, workflows, integrations, and Service Portal components. Translate business requirements into technical designs and implementation tasks. Work with highly customized ServiceNow instances and domain-separated environments. Maintain and enhance CMDB functionality. Support ITSM and CSM processes. Work with databases and SQL queries as required. Collaborate with stakeholders to deliver reliable ServiceNow solutions. Participate in 24×7 on-call support when required. Desired Skills Jira knowledge Co-location services knowledge Experience working with customized ServiceNow environments Technical Environment Platform: ServiceNow Programming Language: JavaScript Operating System: Red Hat Enterprise Linux (RHEL) 9.x Database: MariaDB 10.11 Additional Requirements 5–7 years of relevant experience. Relevant ServiceNow certification. Willingness to work in a hybrid model in Helsinki, Finland. Ability to participate in 24×7 on-call support.