Holistic Account Manager | Vantaa, Finland

🟢 Build the next version of Mapon Mapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations. We started in Riga in 2006. Today, more than 35,000 clients use Mapon , with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide . In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A. We’re now looking for an Account Manager in Finland to help our existing customers get more value from Mapon and grow our business with them. Account Management is a core growth function for us. 🤝 Your mission Retain and grow a portfolio of existing customers by helping them achieve better results with Mapon. You’ll own the commercial relationship with your customers: understanding their needs, building trust, identifying opportunities, and turning those opportunities into recurring revenue. This role gives you clear responsibility for your portfolio and room to influence how we develop account management. We’ll teach you the product and the industry. You bring relationship skills, structure, and commercial drive. 🎯 The challenges you’ll tackle Our customers operate across transport, logistics, construction, delivery, and other industries. They have different priorities, fleet sizes, and levels of experience with our products. Some need help making better use of what they already have. Others could benefit from additional solutions or wider adoption across their business. Some may be at risk of leaving before they tell us anything is wrong. Your challenge is to understand those differences and focus your effort where it matters most. You’ll need to balance customer needs, retention risks, and growth opportunities across your portfolio. You’ll also work across internal teams to make sure customer commitments turn into action. 🤝 What You’ll Own And Do You’ll own customer relationships, retention, and recurring revenue growth across your assigned portfolio. Develop account plans. Understand customer’s operations, priorities, decision-makers, and opportunities for growth. Grow existing accounts. Identify and close upsell and cross-sell opportunities that address real customer needs. Build adoption and value. Guide onboarding and help customers use the Mapon capabilities that matter to their business. Manage retention risks. Recognise declining engagement, unresolved issues, or changing requirements early, and coordinate a clear response. Prepare for renewals. Keep commercial conversations moving, contribute to renewal planning, and negotiate with long-term value in mind. Maintain a reliable view of your portfolio. Use CRM and product usage data to prioritise work, track opportunities, and forecast results. Coordinate internally. Work with Growth, Product, Support, Technicians, and Finance to resolve issues and deliver on commitments. Represent the customer internally. Share useful feedback, surface customer stories, and identify opportunities for referrals. 🚀 What Success Looks Like Customers understand the value they get from Mapon and use the solutions relevant to their needs. Your portfolio’s recurring revenue grows through expansion while losses from cancellations and reduced spending are kept under control. Customer risks are identified early, with clear actions and follow-through. Your growth opportunities and forecasts are grounded in real customer conversations. Customers experience a coordinated team that delivers on its commitments. You contribute practical improvements to how Mapon manages and grows existing accounts. 🤝 What We’re Looking For You’re likely to be a strong fit if you have: Experience in B2B account management, sales, or customer success, with examples of retaining customers and growing existing accounts. Confidence in upselling, cross-selling, negotiation, and commercial conversations. The ability to understand a customer’s business and connect their needs with relevant solutions. Experience managing a varied customer portfolio and deciding where to spend your time. Comfort working with CRM and customer data to guide decisions. Clear communication and the ability to build trust with customers and colleagues. SaaS or subscription business experience is useful. So is a background in telematics, fleet management, logistics, mobility, or IoT. Neither is required—we’re ready to help you learn the industry and our products. 🔎 How You Operate You take ownership. You follow through on commitments and keep people informed. You are commercially curious. You want to understand how customers work, what they value, and where growth can come from. You act early. You reach out before a renewal becomes urgent or a customer issue escalates