End User Services Lead, Operations and Automation

End User Services Lead, Operations & Automation Location: Helsinki, Finland or Stockholm, Sweden | Team: Business & IT (BIT) Who We Are We're bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can't shape the future by clinging to the past. So, we keep evolving, together. What We Do RELEX runs the planning decisions behind 600+ retailers and manufacturers worldwide, deciding, at real scale, what gets forecast, stocked, priced, promoted, and produced across the entire value chain. Few problems combine this much data, this much complexity, and this much real-world weight: get it right and a shelf stays stocked, a factory line doesn't stall, food doesn't spoil in a warehouse before it's sold. Get it wrong, and it shows up in actual losses, for some of the largest retail and manufacturing brands in the world. We've grown for 76 consecutive quarters straight, and it's still accelerating. The first half of 2026 was the strongest in the company's history. We're a team of 2,000+ people, headquartered in Helsinki, with offices across Europe, North America, and Asia-Pacific. In response to our fast growth, we are looking for an End User Services Lead to become the operational backbone of our End User Services team and turn day-to-day ticket firefighting into lasting, automated systems. What We Need You To Do And Be Bring your ideas. Challenge ours. Grow with us. You will lead End User Services – IT Technical Operations, and IT Asset Management & Workplace (led by Nick Kwadijk, who'll report into you) – as the human tier behind our AI agent layer, with 13 people counting on you and two senior regional operators helping you run the team day to day Move the team off repetitive manual work by documenting and automating it — the measure is repeatable systems, not individual heroics. Automate standard access and provisioning through Entra, SSO, and SCIM, and grow the RELEX Access Portal so common requests are self-serve. Cut manual ticket volume at the front line through automation, partnering with our AI agent layer and AI & Automation team. Support our Microsoft stack — Microsoft 365, Intune, and endpoint management — and run service delivery through Jira and JSM. Own the End User Services entry in our service catalogue, with KPIs and SLAs you define and report on. What You’ll Bring To The Table Our five values are our playbook. We speak up when things don't make sense. We stop doing what doesn't add value. We stay curious, back each other up, and make space for both innovation and laughter. Senior, hands-on IT engineering experience, with real depth in Microsoft identity (Entra), SSO, and SCIM provisioning, plus endpoint administration Comfortable configuring and running Jira Service Management for a service desk An automation mindset – n8n, scripting, Jira automation – not just ticket-driven workflows Comfortable leading across mixed technical scope, without needing to be a people-manager first Comfortable with ambiguity and a fast-moving, dynamic environment: you build things that keep working without someone checking in on you Fluent in written and spoken English As a bonus, we consider experience working with an international team, plus great communication and organizational skills What We Consider An Advantage Experience partnering closely with an AI or automation team Background in a smaller or mid-sized company, where you had to create solutions rather than operate from someone else's playbook What We Offer In Return You'll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic. An international career and learning opportunities A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future Flexibility in how and where you work Room to thrive in a fast-growing global company with a good market position Practical benefits that support work, family, wellness, and everyday life Annual leave Diverse, inclusive, and supportive work culture Work that meaningfully reduces waste and improves sustainability, end to end across our customers' supply chains Ownership, autonomy and flat hierarchies Two paid volunteering days each year If you feel this is the opportunity you don't want to miss, you can apply by sending your CV, cover letter, and salary expectations through the application form as soon as possible. Please note that to be considered for this position, you must be based in Finland or Sweden, and hold a valid work permit. We're excited to connect with applicants who share our passion to do hard things, trust each other, and build what's next for the product, the planet,