Cashier and restaurant service staff

**Restaurant Service Worker and Cashier** **EmMoi Authentic Vietnamese Cuisine – Matinkylä, Espoo** **About EmMoi** EmMoi Authentic Vietnamese Cuisine is a Vietnamese restaurant located in Matinkylä, Espoo. We bring authentic Vietnamese flavours to Finland through traditional recipes, fresh ingredients and carefully prepared dishes. We value good food, warm and friendly customer service, cleanliness and teamwork. We are now looking for an experienced, cheerful and customer-oriented **Restaurant Service Worker** to join our team. **Main Responsibilities** Your main responsibilities will include: - Working at the cashier and handling different payment methods - Taking dine-in and takeaway orders accurately - Welcoming customers and providing friendly and professional customer service - Serving food and alcoholic and non-alcoholic beverages - Providing table service and taking care of customers during their visit - Explaining Vietnamese dishes, ingredients and flavours and recommending suitable dishes to customers - Handling **Wolt and Uber Eats orders**, including receiving, checking, preparing and coordinating delivery orders - Communicating with customers and delivery partners when problems occur with takeaway or delivery orders - Handling customer questions, feedback and complaints in a calm, professional and solution-oriented manner - Finding appropriate solutions to customer service issues and asking the manager for support when necessary - Clearing and cleaning tables - Keeping the cashier, dining and customer areas clean and organised - Preparing the restaurant before opening and helping with closing duties - Supporting other team members during busy service periods - Helping with cleaning, organising, restocking and other general restaurant duties during quieter periods **Requirements** For this position, you must have: - **Valid Hygiene Passport (Hygieniapassi)** - **Valid Alcohol Passport (Anniskelupassi)** - Previous experience working with a **cashier/POS system and handling payments** - Previous experience in **restaurant customer service or table service** - Experience handling online delivery platforms such as **Wolt and Uber Eats** - Experience dealing with **customer questions, feedback, complaints and problem situations** - **Good knowledge and understanding of Vietnamese cuisine**, including common dishes, ingredients, herbs, sauces and flavours - Ability to confidently explain and recommend Vietnamese dishes to customers - **Fluent Finnish and English communication skills** - Ability to work evenings and weekends when required **Vietnamese language skills are a strong advantage.** **The Person We Are Looking For** Customer service is a very important part of this position. We are looking for someone who is: - **Friendly and cheerful** – you naturally create a welcoming atmosphere for customers - **Customer-oriented** – you genuinely care about providing a good customer experience - **A good communicator** – you listen carefully and communicate clearly and respectfully - **Calm under pressure** – you can remain professional during busy periods or difficult customer situations - **Solution-oriented** – when a problem occurs, you focus on finding a practical solution - **Attentive** – you notice when customers need assistance and pay attention to details - **Proactive** – you see what needs to be done and take initiative without always waiting to be asked - **Reliable and responsible** – you are punctual and take responsibility for your work - **Positive and team-minded** – you communicate well with colleagues and are willing to support the team - **Flexible** – you are comfortable helping with different tasks when needed We particularly value someone who understands that excellent restaurant service is not only about taking orders and serving food. It is about making customers feel **welcome, comfortable and well taken care of throughout their visit**. **Employment Details** **Position:** Restaurant Service Worker – Cashier & Table Service **Workplace:** EmMoi Authentic Vietnamese Cuisine, Matinkylä, Espoo **Employment type:** Part-time / Full-time, depending on agreement **Working hours:** To be agreed **Starting date:** As soon as possible / To be agreed **Salary:** According to the Collective Agreement for the Hospitality Industry (MaRa/PAM TES), based on the applicable pay group and previous relevant work experience. **How to Apply** Please send us your **CV and a short introduction about yourself**. In your application, please tell us: - Your previous restaurant and customer service experience - Your cashier/POS experience - Your experience with Wolt, Uber Eats or other delivery platforms - Your experience handling customer complaints or difficult customer situations - Your Finnish and English language skills - Your knowledge and experience with Vietnamese cuisine - Other languages you