Key Account Manager, Wolt for Work

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt for Work is a rapidly-growing B2B business at Wolt, and we have ambitious plans to massively accelerate this growth. Our mission is simple: we want to bring the same great user experience that Wolt is known for to business users around the world. Through Wolt’s established delivery network and vast number of restaurant and retail partners, Wolt for Work enables businesses to boost their employees’ happiness no matter where they are working, promote camaraderie in teams, and save time and effort running office events. We are now looking for a hands-on Key Account Manager to join us on this journey of accelerating Wolt for Work’s growth further and support the recently launched Wolt Benefits - our new employee benefits product. What you’ll be doing In this role you will engage in business-level discussions with decision-makers, you will need to be comfortable using data, and insights and versatile enough to hold your own in operational, marketing, and technical conversations. Moreover, you will have the opportunity to showcase your entrepreneurial flair and collaborate across several teams/functions including our product, merchant and marketing teams to build a winning proposition. We have a great base to start from, your focus will be to help us build upon and scale this in the local and regional markets. Day-to-day in this role you’ll Full end-to-end responsibility over the corporate client relationship after acquisition, by directly managing top tier clients and reactively managing others Onboard and activate acquired corporate clients, guiding them through their first few transactions Consistent, regular account management to promote account activity Develop and nurture strong relationships,  becoming the clients’ trusted advisor Support clients in using our products and problem-solving for their needs Grow accounts by identifying additional opportunities for Wolt to support the client Collaborate with internal stakeholders including Product, Marketing, Operations and Customer Support to develop custom B2B offers and to ensure that we continue to provide a high quality experience to clients. Develop client NPS, collect positive testimonials, and reduce churn Analyze data to develop insights and determine account management focus ar