Strategy & Operations Manager, EMEA Growth & Engagement

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are looking for a Strategy & Operations Manager to join our EMEA Growth & Engagement team, which owns the growth and engagement of Wolt+ and Deliveroo Plus across 40+ markets in Europe and the Middle East and is working to build the best local commerce membership programs in the markets we operate in. You will join our Engagement pod, which focuses on understanding what turns a subscriber into a healthy, engaged and long-term member. You will be responsible for i) identifying and prioritising the largest opportunities to improve our member experience and subscription health, ii) understanding how customer needs and behaviours evolve across different stages of the Plus lifecycle, and iii) driving the highest-priority opportunities from strategy through experimentation and execution to tangible business results. To get the job done, you’ll work closely with our wider subscription team and cross-functional teams across Product, Engineering, Data Science & Analytics, Marketing, Commercial and Finance, while taking full ownership of driving your initiatives to fruition and, most importantly, measurable results. Our team is responsible for driving the growth and long-term health of our subscription programs. Your exact problem space may evolve as our priorities change, but in practice you will: Build a clear view of the largest opportunities to improve member engagement and subscription health across EMEA. Use customer behaviour, market performance and economics to size opportunities and prioritise the areas most likely to materially move our business results. Understand the member lifecycle end to end, identifying where customers struggle to onboard, build habit, discover value or remain engaged, and translate those insights into practical interventions that improve customer and business outcomes. Own initiatives from initial problem definition through to execution and results, working closely with Product, Engineering, Data Science & Analytics, Marketing, Commercial and Finance. Build and run an experimentation roadmap against the highest-priority opportunities. Translate business problems into clear hypotheses, design A/B tests or other appropriate experiments, analyse the results and make decisions on whether initiatives should be scaled