SLA Manager

**The opportunity** Hitachi Energy is looking for a Service Level Agreement (SLA) Manager at Grid Automation business in Vaasa or Tampere, Finland. You will be working on domestic and global projects that typically consist of SCADA/DMS and RTU deliveries to end customers. This is a role for someone who has good leadership and management skills as well as a strong can-do mindset. You will successfully secure that the team can plan, execute and complete the projects to our customers globally. We offer you the opportunity to develop your project management competence in various ways and the possibility to work with both domestic and global customers in the areas of utility, industry, transportation and infrastructure. In this position, you will have the opportunity to further your career to a senior position, or in sales or general management. **How youll make an impact** - Leading the project team with clear guidelines, tasks and milestones, while motivating and providing feedback. - Managing all aspects of the project to agreed-upon customer requirements and ensuring all technical, safety, quality and financial targets are met. - Overseeing the development of project plan documents in relation to scope, budget, schedule, and risk management. - Monitoring each stage of project implementation to ensure best practices in cost control, resource efficiency, risk management and health, safety and the environment. - Identifying, analyzing and addressing project risks, with the regular sharing of lessons learned. - Coordinating contract negotiation and claims with customers, in collaboration with the Supply Chain and Legal functions. - Achieving project deliverables and compliance with contract requirements. Building strong relationships with customers and stakeholders. **Your background** - B.Sc. or M.Sc. in Electrical Engineering - Project Management certification is considered as a benefit - Experience in SAP, MS Office and MS Project - Good communication skills in Finnish and in English - Willingness to work in flexible project team **About Hitachi Energy** We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives. With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the worlds energy system to ensure abundant, secure, affordable, and sustainable power for todays generation and the next. With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD. We welcome you to apply today. **More about us** Apply for the position by September 6, 2026. Interviews will be initiated as candidates apply, and the position will be filled once a suitable candidate is found. If you have questions, please contact Jarmo Varmajoki, Service Operations Manager, tel. +358503341295.