Salesforce Sales & Service Cloud Technical Product Owner

Tiivistelmä työpaikkailmoituksesta: You will be the Salesforce Sales & Service Cloud Technical Product Owner responsible for shaping CRM strategy, owning the product backlog, writing user stories, and performing hands-on Salesforce configuration. You will collaborate with business stakeholders, architects, developers and external vendors to design scalable, secure integrations, run workshops, and drive user adoption and process change. The role requires a bachelor's degree, 5+ years of Salesforce experience (including 3+ years as a Product Owner/Technical Lead), proven Sales & Service Cloud configuration skills, and fluency in English, Finnish and Swedish. This is a full-time permanent role based in Helsinki or Stockholm with salary paid monthly, competitive pay, a bonus scheme and strong social benefits. Tämä tiivistelmä on luotu tekoälyn avulla. Job Requirements Education: Bachelor's degree Work experience: 5 years Language skills: English, Finnish, Swedish Job Summary Salary Period: Monthly Contract Type: Full time, Permanent We are looking for a Salesforce Sales & Service Cloud Technical Product Owner to shape St1's CRM approach and deliver the Salesforce-based solutions that support our sales, customer service, and business operations. This role sits where business needs meet technical delivery: you make sure what we build is scalable, secure, and actually adopted by the people who use it. A big part of the role is partnering with business teams who are actively developing their digital ways of working. You act as a trusted advisor, drawing on experience from multiple Salesforce implementations to guide teams, introduce best practices, and drive real process change and adoption, not just deliver features. You work closely with business stakeholders, architects, developers, and administrators, translating requirements into a prioritized backlog and actionable solutions. This is a hands-on role: it combines business analysis with real configuration work in Salesforce, so you are as comfortable writing a user story as you are building in the platform. How you’ll help drive the change Joining St1, you’ll be part of running and developing a profitable business that invests in long-term energy solutions. Together we achieve the extraordinary through everyday work. As a Salesforce Sales & Service Cloud Technical Product Owner, you’ll play a key role in… Product Strategy & Vision • Define and communicate the roadmap for Salesforce Sales & Service Cloud capabilities. • Align platform initiatives with business objectives and customer experience goals. • Continuously evaluate new Salesforce features and innovations for business value. Backlog & Requirements Management • Own and maintain the Sales & Service product backlog. • Gather, analyze, and prioritize business and technical requirements. • Translate business needs into clear user stories and acceptance criteria, and keep backlog items well-defined and ready for development. Technical Leadership • Provide technical guidance on Salesforce architecture, integrations, and configurations. • Partner with architects and developers to design scalable, secure solutions, and review designs against best practices and enterprise standards. • Configure Salesforce Sales and Service Cloud hands-on where needed. Stakeholder Collaboration • Act as the primary liaison between business users, Business Technology, and external vendor teams. • Design and facilitate workshops, discovery sessions, and process improvements that help business teams build confidence and capability. • Manage expectations and communicate progress, risks, and dependencies. • Partner with business leads to drive user adoption: coaching teams through change, addressing resistance, and building long-term ownership of new ways of working. • Share insights and best practices from prior implementations to help the business make informed decisions and avoid common pitfalls. Platform Governance & Quality • Ensure compliance with security, data, and governance standards. • Promote best practices for development, documentation, and deployment. What you bring to the team We’re looking for a colleague with the drive to challenge, collaborate and grow. To thrive in this role, you likely have: • 5+ years of experience working with Salesforce platforms, including 3+ years in a Product Owner, Business Systems Analyst, or Technical Lead role. • Proven hands-on experience configuring Salesforce Sales and Service Cloud. • Strong understanding of CRM, sales operations, and customer service processes. • Demonstrated experience driving organizational change and process adoption in environments with varying levels of digital maturity. • Track record of delivering Salesforce implementations across multiple organizations, with the ability to bring cross-industry best practices to new contexts. • A bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equ