Hotel Manager

Company Description Kiljava Resort is a hospitality destination located in Nurmijärvi, offering guests a combination of comfortable accommodations, food and beverage services, and leisure activities. The resort focuses on delivering a welcoming environment for both leisure and business travelers, emphasizing high-quality customer service and memorable guest experiences. Kiljava Resort values collaboration, reliability, and continuous improvement in day-to-day operations. Team members are encouraged to contribute ideas that enhance service standards, operational efficiency, and guest satisfaction. Role Description The Hotel Manager role at Kiljava Resort is a full-time, hybrid position based in Nurmijärvi, with some flexibility for work from home when appropriate. The Hotel Manager oversees daily hotel operations, including front desk, housekeeping, food and beverage outlets, and guest services, ensuring a consistently high standard of service. Responsibilities include managing staff schedules, supervising performance, resolving guest issues, and maintaining a safe, welcoming environment. The role involves monitoring budgets, coordinating with sales and marketing to increase occupancy and revenue, and tracking key performance indicators. The Hotel Manager will also participate in strategic planning, implement operational improvements, and collaborate with ownership and department heads to meet financial and service goals. Qualifications Strong customer service and guest relations skills, with the ability to handle inquiries, complaints, and special requests professionally. Experience with budgeting, basic financial analysis, and cost control to support profitable hotel operations. Background in sales, upselling services, and working with promotional activities to drive occupancy and event bookings. Knowledge of food & beverage operations, including coordination with kitchen and dining staff to ensure quality and consistency. Familiarity with receptionist duties, front desk procedures, reservation systems, and check-in/check-out processes. Proven leadership and team management abilities, including staff training, performance feedback, and conflict resolution. Strong organizational and time management skills, with attention to detail in daily operations and guest experience. Effective verbal and written communication skills in English; additional language skills are an advantage. Previous experience in hotel or resort management, or a similar supervisory role in hospitality, is highly beneficial. Relevant education in hospitality management, business administration, or a related field is preferred.