Prompt Engineer / Conversational Agent Engineer (Helsinki)

Elisa is a Finnish market leader in telecommunications and digital services with over 6,000 employees. With digitalization, we provide solutions that matter to people and support sustainable development. We serve over 2.8 million customers in Finland, Estonia, and internationally, and we work every day to improve customer experience and quality. We are looking for a Prompt Engineer / Conversational Agent Engineer to join the Elisa Conversational Agent (ECA) team in Finland. The focus of this role is on developing Elisa’s widely used chatbot and conversational agent, Esa‑Pekka. The team is transforming Elisa’s customer service and sales chats by creating an exceptional conversational agent experience. The team is now focusing on GCP deployments and related software development across various environments, including web, voice, native apps, and phone services. Must-have requirements A minimum of four years of experience in conversational agent / chatbot development in a multichannel environment, including chat and voice Solid experience working with AI platforms (Github Copilot, Claude, or Codex) At least two years of experience coding in Python At least two years of experience working with customer care tools (for example, Genesys) and contact centres Experience with APIs, architectures, and infrastructure, and in requirements and implementations built together with developers Experience in building digital services for customers in both B2B and B2C contexts Solid knowledge of the AI Act and ethical considerations Fluency in Finnish is required, and working proficiency in English is expected. Good to have experience in the following areas Ability to analyse conversational data to derive customer insights and guide future development Experience in conversational design and in bringing concepts into production Experience with quality evaluation and metrics We are looking for a proactive person with a can‑do attitude who is also able to specify and define what needs to be done. You will need strong collaboration skills and the ability to work with diverse business stakeholders. You don’t need to know everything, the position also allows you to learn as you go. Our teams are agile and independent, and we own our services. The Prompt Engineer will work in Elisa’s Digital Services organization as part of the Digital Identity & Interaction area. We apply a modern software development mindset with AI agents and tooling, version control best practices, and CI/CD pipelines. You can read more about our culture in a blog post written by the hiring manager, Eija Moisala. The team works remotely following hybrid work guidelines, with the office located in Helsinki. What do we offer? Elisa has been ranked as one of the best places to work in Finland for many years, for good reason: a friendly and laid‑back working environment, continuous curiosity and drive to innovate, and a genuine invitation to come as you are. We recognise and appreciate that every Elisian has their own family, hobbies, challenges, backgrounds, and life outside work. We can’t wait for you to join us! Check out more reasons to join us. Sounds interesting? Send us your application as soon as possible. For any questions or further discussion, feel free to reach out Eija Moisala, Head of Digital Identity, on LinkedIn: https://www.linkedin.com/in/eijamoisala/