Customer Service Specialist

Metsä Tissue Metsä Group on menestyvä metsäteollisuuskonserni, jonka juuret ovat suomalaisessa metsässä - emoyrityksemme on yli 90 000 metsänomistajan osuuskunta. Pehmo- ja tiivispaperiliiketoimintamme Metsä Tissue valmistaa hygieniatuotteita koti- ja suurtalouksiin. Laadukkaat ja lähellä valmistetut tuotteemme Lambi, Serla, Mola, Tento, Katrin ja SAGA tekevät arjesta puhtaampaa. Toivotamme tervetulleeksi eri taustoista tulevat ja eri elämäntilanteissa olevat ihmiset. Metsässä on tilaa ja tilaisuuksia monenlaisille osaajille ikään, sukupuoleen, etniseen taustaan, seksuaaliseen suuntautumiseen, vammaisuuteen tai muihin ominaisuuksiin katsomatta – Metsä on meille kaikille. Lue lisää: metsagroup.com/metsameillekaikille . This recruitment is carried out anonymously. Metsä Tissue Supply Chain is looking for a CUSTOMER SERVICE SPECIALIST for a permanent position. In this position, you will support the process of delivering goods to customers through efficient sales order management, customer invoicing, and customer feedback handling in your designated regions. You will report to the Customer Service Manager. Mänttä is the primary location for this role, although Tampere or Espoo may also be considered. The final work location will be agreed with the selected candidate. What will you get to do? Your key responsibilities include: Creating and confirming sales orders and ensuring that the ordered products are available Managing out-of-stock situations Managing sales order changes, checking order details and communicating changes to customers Creating customer invoices, including intercompany billing Collecting and sending additional invoicing-related documents Maintaining Customer Service master data Managing debit and credit invoices and invoice corrections Handling customer feedback and claims and issuing credit notes In this role, you will work closely with Sales, Offering, Planning, Fulfilment, Production, Finance and Controlling, Commercial Excellence and the Maritime Logistics Center. Your external stakeholders include customers and forwarding agents. What are we expecting of you? We expect you to have a bachelor’s degree in business or another relevant field and at least three years of relevant experience in customer service or a similar role. Familiarity with SAP systems and good MS Office skills are required. You communicate and collaborate effectively with different stakeholders. You work proactively both independently and as part of a team and have a result-oriented approach to your work. You are also open to change and new initiatives. Fluent written and spoken English and Finnish skills are required in this position. Career in the new era at Metsä Group An international growth business – build a successful career At Metsä Group. The forest industry is a prime example of the bioeconomy and circular economy, and shows the way to the future. Megatrends such as urbanisation and rising living standards are driving Metsä Group’s business and the shift to renewable fossil free raw materials. With us, you’ll get to develop future skills, business, and products with a long-term perspective, together with our top professionals. Our big company offers a wide range of career opportunities and many interesting challenges. Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it. We offer our employees a wide range of fringe benefits, including comprehensive occupational health care, and extensive training and development opportunities. To support wellbeing at work, we encourage our employees to take advantage of culture and sports benefits. Enter a new era in your career,​ welcome to Metsä Group!​​ Anonymous recruitment - this is how it works This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of studies, name of educational institution and contact details are hidden until the interview stage. Attachments (such as CVs) are also hidden. Recruiters have access to the contact details of those invited for interview once the applicant has been selected for interview. Our system will guide you through the application process. The questions on the application form will help you present your skills and experience anonymously. Answer all questions carefully. If you’re invited for interview, your CV will be displayed to the recruiters to support the interview. Read more and watch the video on anonymous recruitment. https://www.metsagroup.com/careers/work-with-us/anonymous-recruitment/ Would you like to know more? Contact us! Because the application process is anonymous, we don’t record any information about people who contact us. So don’t hesitate to call us if you have any questions about th