Finnish-speaking Customer Support in Malta

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience - No problem, our client will teach you everything! Our client wants you to: Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written Be flexible and willing to work on a shift basis Have experience working with customers, listening to their needs, and providing the best solutions Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner) You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude Be an individual who is open to constructive feedback Be a team player that can also work independently Requirements Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations Identify and support players in any difficulties they might encounter Provide explanations to customers about products/site/policies/ promotions, etc Update customer account/details with necessary information when needed Understand, guide, and support players in Responsible Gambling Collaborate with our client's Fraud and payments team in customer queries Understand AML and report any suspicious activity Benefits Private health insurance Free breakfast and lunch Wellness allowance Birthday leave Company and Team building events Relocation package to Malta including flight and 2 weeks of accommodation And much more!