Customer Success Manager, Finland

Tiivistelmä työpaikkailmoituksesta: The Customer Success Manager will own the end-to-end onboarding journey for international enterprise clients to drive product adoption, satisfaction, and contract renewals. You will deliver high-energy virtual trainings and workshops, build and maintain online training libraries, and act as a first-line product specialist resolving functional inquiries. The role requires strong presentation and training skills, fluent English, and user-level familiarity with ServiceNow, ITSM/ITIL, and prior B2B SaaS onboarding or customer success experience. Qualdatrix Oy is a fast-growing Espoo-based B2B software company behind Data Content Manager (DCM) on the ServiceNow platform, serving mainly international enterprise customers. Tämä tiivistelmä on luotu tekoälyn avulla. Are you an engaging communicator with a solid grasp of the ServiceNow ecosystem, ready to take full ownership of the customer onboarding journey for a fast-scaling B2B software company? As a Customer Success Manager at Qualdatrix Oy, you will be the face of the company to major global enterprises guiding them through smooth, high-impact training and enablement experiences. In this important role, you'll bridge the gap between technical governance and client success, empowering international stakeholders to unlock the full business value of Data Content Manager (DCM) from day one. About the role Qualdatrix Oy is a fast-growing Finnish B2B software company headquartered in Espoo, Finland. Experiencing year-over-year expansion, Qualdatrix operates with a lean, highly skilled team and serves an international client base, with the vast majority of its customers located outside of Finland. Qualdatrix is the developer behind Data Content Manager (DCM) , a native data quality managementapplication built directly on top of the ServiceNow platform. ServiceNow serves as the digital backbone for enterprise operations, but its value relies heavily on trustworthy data within the Configuration Management Databases (CMDB), and other foundational data tables. Data Content Manager acts as a governance and enablement tool designed to define, audit, and improve data quality across ServiceNow environments. Customer Success Manager role The primary mission in this role is to ensure international clients have a seamless, high-value onboarding experience during their first critical months and year. The Customer Success Manager will act as the face of Qualdatrix, guiding expert-level stakeholders through training programs, interactive workshops, and ongoing product enablement. By owning the customer onboarding journey and freeing up key internal resources, this position directly drives customer retention, satisfaction, and contract renewals. As the company's product is built on ServiceNow platform, foundational understanding of the ServiceNow ecosystem, IT Service Management (ITSM), ITIL best practices, and configuration management is essential. While deeply technical or developer-level ServiceNow skills are not required, user-level experience and domain comprehension will allow you to quickly grasp the product's business logic and workflows, and to guide your clients on using their new product the best way possible. This role offers strong growth potential, allowing you to expand your responsibilities over time and shape your career path based on your personal interests, skills, and strengths as the company scales. Work tasks Lead Onboarding & Live Training: Deliver high-energy, high-quality virtual training sessions and interactive workshops online for enterprise clients across different time zones. Content Creation & Maintenance: Build, curate, and update online training libraries. Drive Business Value: Guide clients through their 12-month lifecycle (intensive first 2 months, followed by continuous check-ins and sparring) to ensure high product adoption and successful contract renewals. Product & Process Ownership: Take pride in owning the onboarding experience and continuously refine training methods based on customer feedback. Help with Customer Support & Enablement: Act as a first-line product specialist, answering customer inquiries, resolving functional questions, and providing advice on best practices. We are looking for We are looking for someone who combines top-tier presentation skills with a sense of product ownership. Skills, you'll need in this role: Presentation & Training Mastery : Ability to host engaging, high-quality training sessions in front of demanding enterprise audiences Communication & Language: Fluent or native English skills (verbal and written) capable of conveying complex product concepts clearly in a global environment. ServiceNow & ITIL Background: Familiarity with the ServiceNow platform (at a user or functional level), ITSM processes, configuration management, or ITIL frameworks. Experience working as a ServiceNow consultant, trainer, or product owner is a major asset. B2B/SaaS Tr