Solution Manager, Helsinki

About the role As a Solution Manager, you will oversee the lifecycle of functional requirements within your area, ensuring service stability and performance. You will collaborate with cross-functional teams to design robust systems while driving efficiency through automation and optimization. Work tasks This role involves managing the end-to-end lifecycle of technical solutions, providing expert support, and driving continuous improvement within a functional domain. - Manage functional changes from requirement analysis to solution design and documentation - Oversee day-to-day service operations to ensure high availability and performance - Provide expert 2nd and 3rd level support for complex incident handling - Consult with architects and development teams to design and develop new functionality - Drive domain improvements through root cause analysis, automation, and optimization - Coordinate and communicate solution requirements effectively with stakeholders and suppliers - Participate in the deployment of operational development projects and solutions We are looking for - Advanced knowledge of IT Service Management (ITIL) frameworks - Advanced knowledge of ServiceNow - Good understanding of Agile and DevOps practices - Strong analytical mindset with a focus on continuous improvement - Professional communication and collaboration skills for stakeholder management - Basic understanding of core business processes Other information: - Start: As soon as possible - Employment period: Permanent contract with Academic Work - Location: Helsinki Our recruitment process This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.