BMC Remedy Developer

Title: BMC Remedy Developer Location: Helsinki, Finland (Hybrid) Employment Contract. Job Description: Core Remedy Platform Knowledge Understanding of BMC Remedy ITSM modules Incident, Problem, Change, Asset/CMDB Remedy Development: Forms (data structures) Active Links (UI logic) Filters / Filter Guides (business rules) Escalations (scheduler-based logic) Customization: Incident / Change workflows Email templates / notifications Workflow & Automation Design: • Ability to design end-to-end service workflows • Automation use cases: oTicket routing oSLA tracking oApproval flows • Understanding of process orchestration Integration Capabilities Experience with: oWeb Services / REST APIs o Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools) o Event-based integrations (alerts → tickets)